Operations & Support

FOCUS AREAS

  • Advertising Operations
  • Customer Support Quality
  • Customer Incident Escalation
  • Scorecarding & Performance Management
We know that resolving customer issues in a timely fashion is critical to your brand perception, customer retention, closing sales and ultimately, business success. Vega has demonstrated expertise in customer support, including the management and resolution of key customer issues. In addition to working directly with your global clients to understand their challenges and support needs, we can help with defining and measuring the key metrics that guide your support priorities to drive maximum customer satisfaction and good will. Whether you need to improve sales efficacy, customer support prioritization, or response accuracy and timing, we can help. Our support experience spans from Boeing to Microsoft and beyond, where we are playing a lead role in helping manage the support of cloud-based Office 365.